"Visma Enterprise chooses training providers who help solve a specific problem of our company by combining new knowledge with the company's existing experience and competences. It is important for us not to hastily buy a ready-made store suit, for which you may later regret the money spent, because of this, that we will feel uncomfortable in it, we will wear it rarely, but to invest our time and money in cooperation with a quality tailor who will understand our needs and create a suit that we will actually wear every day. Kārlis Apkalns is our tailor, with whom we already cooperate regularly."
Artūrs Ernštreits
Visma Enterprise
"We started cooperating with Master Training in the spring of 2015. The reason why I chose to cooperate directly with Master Training is almost curious - the only one of the surveyed sales training companies that heard the client's needs and offered a specially created program, instead of trying to sell standard two-day trainings. It was challenging to create and sell training with a tablet in a short time to a team whose level of previous training was different and unknown, but with joint efforts it was successful. In my view, training works when at least 80% of the participants use what they learned in their daily work. I can see this with Master Training. "
Daina Dzirkale
Mylan
"If I have to name two insights, the first is the conviction that the work of a cultural manager and event producer is also comparable to the work of a salesperson. The products we sell are specific, but the knowledge and techniques acquired in this course can be adapted to them - and it really works! The second it cannot be called an insight, but more of a benefit - it is a great opportunity to look at yourself from the outside (very valuable for those who have been working with the same product for many years), an opportunity to look at your everyday life from the outside and be inspired for new works, as well as refresh your professional self-confidence."
Sondra Lāce
Communication ART
"It is useful to look at your work from a buying-selling perspective. It allows you to understand the needs and interests of the other party to the transaction, to structure the information necessary for the transaction in such a way as to increase the value of your idea or product as much as possible, and to plan the meeting in such a way that it results as often as possible with a mutually successful transaction."
Indra Zomerovska
Possible Mission
"Šajos kursos saņemtās zināšanas negribētu aizmirst un vēlētos aktīvi pielietot ikdienā. Salīdzinājumiem, pēc citiem, profesionāliem kursiem, vienmēr ir sajūta – paldies par informāciju, pieņemu zināšanai, dzīvojam tālāk. Pieņemu, ka vēlme aktīvi ikdienā pielietot saņemtās zināšanas ir gan kursa “Efektīva komunikācija” satura, gan arī pasniegšanas veida dēļ! Paldies!"
Sandis Sudārs
Exigen Services Latvia
"The training reminded me of the manager's roles and tasks. The main thing is not to overestimate one's own importance and objectively evaluate who can complete a specific task and how quickly. I liked the instructor's management style. Recommendations on how to improve communication and work organization were supplemented with examples and tasks. "
Ilze Andersone
VSAA
"I found this course thoughtful and useful. From a practical point of view, this is the best training I've ever attended. Liked:
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A structured approach, but the ability to be flexible and answer participants' questions without creating the feeling that we have left the intended topic;
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Flowing transitions;
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Targeted progress towards the result, not just having a cool time;
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A simple and well-understood sales formula;
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The practical tasks - I liked that the lessons were discovered with the task, because it maintained a good tone, because you couldn't know at what moment something equally challenging would follow."
Dina Aruma
Baltic Data
“The lessons were great and inspiring. I learned what it is essential for the Manager to observe when communicating with subordinates in order to achieve the most effective result - to evaluate greater possibilities of delegating tasks without taking on too many things, time planning, revaluation of urgent and important tasks, etc. Working together with the group, we understand that we are all only human and all Managers have to deal with similar situations. In these lessons, I appreciated the excellent leader of the seminar, who involved the group with active listening, so there was never a moment of boredom, and the group members were small in number, so the teacher could discuss the important issues with each one individually."
Agnese Logoša
Health Inspection
"The seminar confirmed that synchronized teamwork is the basis for successful project implementation. An excellent seminar leader who showed what team synchronization is by putting it into practice. Thank you!"
"The training was engaging, interesting, a lot of practical examples. New ideas that I will use in my work."
"A very useful method, you have to learn it every day to work without getting stuck."
"Both lecturers seemed to be knowledgeable specialists. I liked D. Štebel's specific, logical management manner and strict, demanding style."
Seminar "Team synchronization"
Department of Education of Riga City Council
"I really liked the training! The instructor is a really great person. You could understand the information that was told very well. Thank you!"
Seminar "Communication with difficult clients"
Ltd. Intrum
"Develops a sustainable and individual approach to each product and each employee. Knows how to present and convey information in a way that is understandable and perceivable by everyone."
Liene Martinaite
Monez
"The way of presentation was able to interest, and it was also possible to learn and understand new programs, functions, operations with both Excel and BI."
Seminar "Data analysis in SalesForce Excel"
IPF Digital
"At the visualization seminar, I learned the basics of various visualization techniques (creating images, creating, drawing, using diagrams, etc.), evaluating how and to which audience information can be conveyed, translating it into images that everyone can understand. I gained an understanding of how important it is to pay attention to details. I learned about individual, very useful tips/elements that I would not like to reveal and which we will definitely use in our company's presentations. In these trainings, I appreciate the instructor's professionalism, the transfer of simplified and understandable information to the audience, and the positive atmosphere."
Sigita Veide
Latvenergo
"The training was presented in a way that allows theoretical knowledge to be connected with situations in practice in order to improve it further. In contrast to most seminars, all group members had the opportunity to actively participate, thus gaining new skills and a vision of what will be developed in the future.
The training leader's ability to identify the need for primary knowledge in communication for the seminar participants individually and for the institution as a whole in a very short time, as well as attractive communication, which made learning more effective than simply listening to the topic."
Baiba Valentinoviča
State Inspection for the Protection of Cultural Monuments
"I have already applied the information/knowledge gained at work. The course really helped me to look at work from the outside and evaluate - what is really urgent, what issues to teach and encourage employees to solve situations on their own. It is already being successfully applied and the result is visible. I think , that the acquired knowledge will contribute to the improvement of the quality of my personal activity. By learning to delegate, I will be able to devote more time to self-improvement and plan to develop new processes to improve operational efficiency."
Maija Cirkuna
State Agency of Medicines
"Very useful tutorials, lots of practical examples, interesting approach. Real solutions."
"Professional, positive, attractive teacher. The training took place in a very friendly atmosphere."
"The trainings were interesting and made you think about your thoughts and actions not only at work, but also outside of it."
"Very positive trainer. It was interesting to listen to the methods that can be learned and applied. There were also practical activities that encouraged."
"The training was organized in a creative, interesting way (I couldn't sleep). Thank you! I have received a lot of answers to questions and situations that interest me."
"I liked that there was no role-playing, which makes you feel stupid. We talked without coercion, it was not necessary to answer, but by feeling - if there is something to say - voluntarily."
Seminar "Stress Management"
Lattelecom
"This is the best sales training I've ever been to. Instead of the American "inspiration" and crushing "we are powerful, we will succeed, we can achieve anything we want", it groups the entire sales process in very clear, realistic steps - and you can go sell anything: because you know how to listen, what to hear, when and what to say, what makes a sale and what destroys it, why this happens, but that doesn't happen and never will, because people buy then, then and then , not now. And with practical exercises - give you a customer (extremely grumpy and grumpy, unwilling to buy anything) and try your hand step by step, build a conversation, neutralize objections, keep the customer's attention and guide his wishes, and sell to him in such a way that he is happy (really happy. not forced) to buy. And the coolest thing - usually excellent salespeople come to learn on these courses, those who sell deals worth millions, those who sell already purchased services (keep customers who want to leave ), those who are the most, best-selling sellers in their company: there is something to learn not only from the instructor, but also from the group members. I wholeheartedly recommend."
Dina Lase
Vegas
"We spent 3 valuable and active training days with coach Baiba. The training made it possible to assess the current situation in the field of customer service and to identify the areas to be improved both at the company level and at the individual level for each of the training participants. As part of the training, topics related to customer service were professionally discussed from both the customer's and the employees' point of view, as well as the importance of the Recommendation Index (Net Promoter Score) for ensuring successful business was discussed in the form of discussions. The most important benefits of the training: the path of the company's customer is outlined, the basic blocks for the customer service standard are defined, the structure of the conversation with the customer and the basic principles of its management are established. An additional benefit noted by study participants was the opportunity to hear colleagues' experiences with customer service, as well as share their own. Testimonials from participants in one sentence “The best lessons about customer service forever.” Thanks to coach Baiba for the inspiring lessons and constructive feedback."
Seminar "Excellent customer service - the key to the company's success"
Veho
"In the training course "Effective manager", we learned how to talk to employees more correctly, how to listen in order to hear and not talk ourselves. As well as many other things related to planning and delegating one's work. I appreciated the coach's open and friendly attitude towards the training participants ."
Ilona Kuzmina
Foodout
"I acquired several ready-made and practical tools for delegating work, planning work and communication. I gained new knowledge, as well as a self-assessment of what I am doing correctly and where I should change my approach. I positively appreciated intensive work, an attractive and experienced trainer, bright names of phenomena/processes , which makes them memorable."
Laura Rosenberga
State Environmental Service
"Overall, the course seemed very useful and right on time. After the course, I have already started to apply several things (cleaning the monkeys, active listening, Socratic question... etc.) in my everyday life and I really feel good. Applying these things in everyday life is relatively simple, just they should be remembered and practiced."
Guntis Karulis
Lattelecom
"During the training, I learned several techniques to use in everyday life to reduce stress and the specifics of communication when communicating with a group (strangers). I really liked both the seminar and the competence of the instructor, the list of methods, their application and the explanation of how and why we get stressed."
Vineta Andžāne
SLO Latvia
"Thank you to the entire creative Master Training team and trainer Baiba Apkalnas for conducting positive, exciting, professional and modern seminars. We appreciated the individual attitude and approach to our field of activity. The coach showed a real desire to help the employees!"
Evita Tupureina
RSU Institute of Stomatology
"I learned excellent methods and tools for controlling the stress level in my everyday life during the stress management course. I highly appreciate the instructor's ability to explain in simple and understandable language the processes occurring in the human body during stress and to provide valuable recommendations for reducing tension."
Andris Kļavs
Stockmann
"I found this seminar interesting, during it I gained a lot of new information and impressions. I liked the way the training was delivered, the atmosphere during the training, as well as the fact that the group had an optimal number of participants. I appreciate the work of trainer Kārļis Apkalns as very professional - he knows how to explain complex things in an understandable language and involve all members of the group in the work process, and this helped me put a lot of things on the right "shelves".
Zaiga Jeklava
State Revenue Service
"In these lessons, I learned the basics of meaningful information presentation and the basic knowledge of how anyone can understandably design or visualize the information that is being told or shown with simple tools. I appreciated the fact that the content and course of the seminar were exciting, valuable, practical and raised self-confidence, as well as provided relief for daily activities both in the work environment and outside of it. Excellent instructor and good materials."
Linda Mežs-Talapina
LATSIGN
"I gained insight into the manager's functions and methods. How to implement these functions as gently as possible for both subordinates and your own resource. I am sure I will use many of the lessons learned in my future work. In total, the group spent 2 intense and exciting days. The teaching approach was liked in that many techniques were demonstrated in person with the help of a moving seat. The course was more practical than theoretical, definitely useful. "
Edvīns Jermušs
LG Electronics Latvia
“The lessons were great and inspiring. I learned what it is essential for the Manager to observe when communicating with subordinates in order to achieve the most effective result - to evaluate greater possibilities of delegating tasks without taking on too many things, time planning, revaluation of urgent and important tasks, etc. Working together with the group, we understand that we are all only human and all Managers have to deal with similar situations. In these lessons, I appreciated the excellent leader of the seminar, who involved the group with active listening, so there was never a moment of boredom, and also the group members were small in number, so the teacher could discuss the important questions with each one individually."
Agnes Logoša
Health Inspection
"Thank you for two meaningful and meaningful course days. For me personally, the biggest gain from these lessons was the repetition and transfer of theoretical knowledge by modeling different professional activity situations. This gave me the confidence that every situation can be solved positively and effectively, as long as the appropriate tools are used. The group as a whole the advantage is the different experience and vision of colleagues, the opportunity to share it. In these trainings, I appreciated the professionalism of the lecturer - to speak about management issues and professional tools in "easy" and fluent language, explaining the causes of management errors, offering avoidance solutions and strategies. These courses definitely gave an impetus for the evaluation and further improvement of one's professional activity."
Dace Vilkena
Olaine College of Mechanics and Technology
"I was most surprised by the view of the Manager's roles - a flash in the head! Monkeys - transferred tasks. During my studies, I realized that I intuitively did the right thing in restraining these monkeys. After studying, I was inspired to improve this work (3 solutions). What I appreciate most about this type of learning is that things are organized in the head - what you intuitively know, understand, do (in some cases more, in some cases less). I believe that it is valuable not only for public administration employees, but also for those employed in the private sector to be in such training together, because there is an opportunity to see how others work, think and develop and, accordingly, to learn from colleagues."
Lita Marnauza
State Revenue Service
"The training drew attention to the different roles of the manager and their importance, helped to understand the techniques of setting priorities, as well as change management. Emphasized the basics of the effectiveness of delegation and motivational functions. What the group learned, I think, is that regardless of industry, all managers face similar challenges. I appreciate that the presented knowledge and practical exercises are balanced, which allows you to understand the subject very well."
Raivo Bisenieks
Civil Aviation Agency
"Thank you very much for the trainings, they were really valuable both for me individually and for our group as a whole, because we discussed the lessons learned at work for a long time, both about planning time in everyday life and about Socrates' questions, which we still need to improve together as a team. I really appreciate that on the first day of the training, the contract was "signed", i.e. the questions we were interested in, to which we also received answers."
Sandija Kirkila
State Revenue Service
"Thank you very much for the lessons. I believe that after some time FN-SERVISS will also be able to share how we are doing, what we have done and implemented. And the most important goal is to make colleagues believe in all this and understand the added value of LEAN and the opportunities provided - has been achieved. As I mentioned at the end - You justified my expectations for these lessons for 150%. And I believe that our paths will cross again and we will continue to change with experiences."
Maruta Gaile
FN-Service