Intended for:
For managers of different experience levels for improving people management skills.
Challenge:
The daily life of a manager is filled with tasks, duties and challenges: communicating with employees, managing daily operational tasks, achieving strategic goals. Often these goals have to be achieved under conditions of increased stress and despite the misunderstanding or resistance of those around.
How can a leader cope with these quite or "human-orchestral" challenges?
The good news is that there is a practical solution to this challenge! True, more nuanced questions need to be answered on the way to it. What are the roles of a manager? How to effectively communicate with the team? How to drive change and development? How to deal with employee resistance? How to delegate? What to devote your time and energy to? How does a Manager grow to the role of Leader?
Answers to these questions - in the seminar "Management of People" by Kārlis Apkalns.
Benefits of the course:
Improved manager people managementdriving quality with:
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discussed the most frequent mistakes of managers and solutions for their correction;;
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to learn the essentials for daily management workm skills;
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handy handouts for repetition and skill maintenance.
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collected for the most current management tools
Course format:
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Trainings are provided remotely on the Zoom video conference platform;
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In the seminar, 30% of the time is devoted to theory, and 70% of the time to exercises, case analysis, moderated group discussions and mutual exchange of experiences;
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Participant collaboration is provided in Miro's remote digital whiteboard environment;
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An example of Miro board activities from similar tutorials can be found below.
Kārlis Apkalns
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MBA (Riga Business School).
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Latvia's TOP business trainer, has created seminars on 20+ topics.
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He has trained top-level managers of the Latvian state administration, the teams of the Bank of Latvia and the University of Latvia, the State Revenue Service, Latvenergo administration teams, leading Latvian start-up companies and 400 other organizations.
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Works with students of the Riga School of Economics (SSE Riga).
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He writes a blog dedicated to management topics at www.apkalns.lv
Program:
4 online learning sessions | 16 academic hours
Session I
CONDUCTSITS ROLES
4 academic hours
TRAINING CONTENT
The most common management challenges
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Participants' current events and questions for the coach
Different types and roles of managers
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Control Tool A:Three levels of management
Manager roles and responsibilities
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Control Tool B:Mintsberg's grouping of roles
EXERCISES
Exercise:
Current management issues of participants
Exercise:
What I do? What am I doing? What gives satisfaction?
Session II
MANAGING THE CONVERSATION
4 academic hours
TRAINING CONTENT
Communication process
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Mechanism of failed communication
Negotiations with the management of employees
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Management skills No. 1:Active listening
Learning active listening
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Steps and options for learning the skill
EXERCISES
Exercise:
How to "make the employee talk"?
Exercise:
What elements of Active Listening do we recognize?
Session III
RESISTANCE
CORRECTION OF OPINION
4 academic hours
TRAINING CONTENT
Resistance to change. How does it manifest itself?
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Control Tool C:List of most popular disclaimers
Change and Development Plan
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Control Tool D:The formula for successful change
Correcting employee attitudes
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Management skills No. 2:Socratic questions
EXERCISES
Exercise:
How to delicately change the opinion of employees
Exercise:
The difference between Manager and Leader approaches
Session IV
DELEGATION
LEADERSHIP
4 academic hours
TRAINING CONTENT
Delegation in everyday life
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Principles ("What's with the monkey?") and Process
Team building
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Belbin's principles of team building
Manager and Leader roles
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Control Tool F:In chargeher and the Leader's tasks
EXERCISES
Exercise:
Time estimation of regular works
Exercise:
"Sifting" work priorities
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